Office Manager / Customer Service Coordinator
Title: Office Manager / Customer Service Coordinator
Location: Mount Vernon
Compensation: $38,000 base salary + performance bonuses (up to $52,000 total annual compensation)
Job Type: Full-Time
Location: Mount Vernon
Compensation: $38,000 base salary + performance bonuses (up to $52,000 total annual compensation)
Job Type: Full-Time
Join a Growing Local Business Where People Matter
We are seeking a dependable, organized, and customer-focused professional to join our team in an important role supporting office operations, customer relationships, and facility operations.
This is an excellent opportunity for someone who enjoys helping people, staying organized, solving problems, and being part of a positive workplace. We are looking for someone who takes pride in their work and wants to grow with a successful local company.
What We’re Looking For
The ideal candidate is:
- Warm, professional, and friendly with customers
- Organized and highly detail-oriented
- Dependable and self-motivated
- Comfortable working independently and staying productive
- Strong communicator in person, by phone, and by email
- Willing to perform both office duties and light hands-on facility tasks
- Calm under pressure and solution-oriented
- Trustworthy and responsible
- Positive and easy to work with
Responsibilities
- Assist customers with rentals, move-ins, and questions
- Provide excellent customer service with professionalism and empathy
- Help prospective customers understand the value of our clean, secure storage facility
- Answer phones, emails, and office communications
- Manage billing, paperwork, scheduling, and office organization
- Maintain accurate records and strong attention to detail
- Assist with bookkeeping and data entry using QuickBooks (training available)
- Inspect vacant units and prepare them for new customers
- Light cleaning of storage units after customer move-outs
- Perform occasional property walk-throughs to help maintain appearance and quality standards
- Support daily business operations with professionalism and ownership mindset
Preferred Experience
- Customer service
- Administrative or office experience
- Reception / front desk
- Billing or bookkeeping
- Property management or facility experience is a plus
- QuickBooks experience is helpful but not required
Compensation & Incentives
- $38,000 guaranteed base salary
- Performance bonuses based on results, customer service, and company growth
- Top performers can earn up to $52,000 total annually
Why Join Us
- Stable and growing local company
- Positive and respectful work environment
- Variety of office and active work responsibilities
- Opportunity for advancement
- Meaningful work helping customers
- Strong performers are rewarded
